FAQ

How do I contact someone about my order?

Customer Service is via email at customerservice@befreebydaniellefishel.com Monday - Friday, 9am to 5pm. We will get back to you within 48 hours of receiving your emails!

What if I have a different question?

You can email contact@befreebydaniellefishel.com and we will respond to you within 48 hours.

How fast will my order ship?

All orders ship within 48 hours of placing your order, on business days. This may fluctuate depending on volume, but we always try our hardest to get your order out the door and on its way to you as soon as possible.

How long will it take to get my order?

Usually after the 2 business day fulfillment turnaround, shipping in the US takes 3-5 days. International shipments take about 2 weeks. Of course, there are some delays that are our of our control, but we do our best to get you your shipments quickly! For more information on International shipping, see the section below.

How do I place an order online?

It’s very simple. Click on the products you like and Add to Cart. When you are ready to check out, head to your cart and follow the steps laid out to complete the process.

Do you accept international orders?

YES! We now ship globally! Please see the Information about International Shipping below.

Where is my order confirmation?

After you place your order online, you should receive an email or text confirmation within 15 minutes based on what contact method you used to check out. If you are still having trouble finding it, check your Spam folder just to be sure it isn't in there.

What is your return policy?

If you are unsatisfied with your product for any reason, let us know within 30 days, and we will instruct you on how to return for a full refund, less shipping and handling. Email customerservice@befreebydaniellefishel.com to start your return.

*The exception to this is the Travel Size products. Those are not returnable*

What if the product arrives leaking or damaged?

Please email photos of the shipping box and product(s) to customerservice@befreebydaniellefishel.com and we will remedy the situation right away. Photos are required for all claims of receiving damaged goods.

What are the pH levels of your shampoo and conditioner?

The pH levels of our shampoo and conditioner fall between 5 and 5.5.

What is the best way to share my hair experience?

Post and tag us on your social media! Our Instagram is @befreebydaniellefishel. If you prefer not to post, you can email us at customerservice@befreebydaniellefishel.com.

How do I get a promo code?

Occasionally we give out promo codes. To be the first to know when we do, sign up for our email list.

Please note: travel size products are not eligible for promo or discount codes.

Can I combine discounts and promo codes?

Unfortunately, our system does not allow the stacking of discounts. For smooth transaction, we suggest you choose the best promo for you and use just one.

Does the shampoo or conditioner weigh down my hair?

No. Our shampoo and conditioner nourish and moisturize your hair without weighing it down.

Is this product for all types of hair?

Yes! We pride ourselves in creating a foundation of products that work on every type of hair. As we grow, we will be adding more specific products for different hair types.

Are your hair products color-safe?

Yes, all our products are color-safe and will not strip your hair color.

What is the shelf life of the products?

Products last at least 2 years but in some cases can last even longer.

Why is my product a slightly different color than last time?

Because we use less harsh chemicals and preservatives than most products, you may notice a slight variation in color by batch. We assure you our formulations are always the same unless otherwise noted!

Why is there a little separation in my product?

Because we use less harsh chemicals and preservatives than most products, you may notice a slight separation over time or during hotter months, which is totally normal for more natural products. All you have to do is give your products a quick shake! 

How do I find out what ingredients are in each product?

If you go to each product's page, you can find all the info about that product including the ingredient list.

Can Be Free products be used on children?

Be Free is mainly intended for adults, and it is not tear free, but we have no reason to believe it would be harmful to children. However, we wouldn't want you to risk anything with your most precious babes, so we suggest consulting with your pediatrician before use.

Are your products fragrance-free?

Yes! We do not put any synthetic fragrance in our products. Don't worry though - Each product still smells yummy because of the natural ingredients we use.

Are your products eco-friendly?

We try to be eco-friendly in everything we do! Our bottles are recyclable and all of our shipping materials - boxes, tape, and tissue - are recyclable, sustainable, and made from recycled materials wherever possible!

Do your products contain silicone?

We currently use dimethicone copolyol in our Conditioner and it is a water-soluble silicone that won't leave your hair with any build up. For more info about dimethicone copolyol, go here.

Your products are Gluten-Free but contain a Wheat Protein? What is the deal with that?

Can I email Danielle directly?

If you send a message to Contact or Customer Service, we will do our best to forward on to Danielle.

How much do you save with the Bundle Builder?

The more in your bundle, the more you save! Add 2 products for a 15% discount, 3 for 20% discount, and 4 or more for 25% off.

Why do some of my products have seals and others do not?

We try to avoid the excess use of paper and plastics wherever possible. That is why some products do not have seals. We can assure you they are new products, however, whether they have a seal or not. We are currently transitioning to pressure seals on all shampoos and conditioners so you may get some products with seals and others without while we work through batches that do not have seals. Eventually all shampoos and conditioners in 8oz and 16oz will have seals. Thanks for your patience.

What's the company's contact info?

***Please do not send fan mail to the address below, it will not be accepted. Business inquiries only***

Be Free by Danielle Fishel

1108 Tamarind Ave.

Los Angeles, CA 90038

contact@befreebydaniellefishel.com

Information about International Shipping

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

**Please note that due to the pandemic, International packages are experiencing delays**

Packages may take up to 14 business days (or more depending on customs) to reach their final destination. **Now up to 28 business days**

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Be Free cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

If the due charges are not paid, the merchandise will be returned to our warehouse and you will not be refunded any of the shipping charges.   

For more information on customs and duties charges, please contact your local customs office.

Once a shipment has left domestic handling and entered international borders, Be Free is no longer responsible for the tracking of said shipment. All inquiries, from the time of entering international borders, must be taken up by the customer with their local delivery service.