How do I contact someone about my order?
Customer Service is via email at firstname.lastname@example.org Mondays - Fridays 9am to 5pm. We will get back to you within 48 hours of receiving your emails!
What if I have a different question?
You can email email@example.com and we will respond to you within 48 hours.
How fast will my order ship?
All orders ship within 48 hours of placing your order, on business days. This may fluctuate depending on volume, but we always try our hardest to get your order out the door and on its way to you as soon as possible.
How long will it take to get my order?
Usually after the 2 business day fulfillment turnaround, shipping in the US takes 3-5 days. International shipments take about 2 weeks. Of course, there are some delays that are our of our control, but we do our best to get you your shipments quickly! For more information on International shipping, see the section below.
How do I place an order online?
It’s very simple. Click on the products you like and Add to Cart. When you are ready to check out, head to your cart and follow the steps laid out to complete the process.
Do you accept international orders?
YES! We now ship globally! Please see the Information about International Shipping below.
Where is my order confirmation?
After you place your order online, you should receive an email or text confirmation within 15 minutes based on what contact method you used to check out. If you are still having trouble finding it, please check your Spam folder just to be sure it isn't in there.
What is your return policy?
If you are unsatisfied with your product for any reason, let us know within 30 days, and we will instruct you on how to return for a full refund, less shipping and handling. Please email firstname.lastname@example.org to start your return.
What if the product arrives leaking or damaged?
Please email us at email@example.com and we will remedy the situation right away.
What is the best way to share my hair experience?
Post and tag us on your social media! Our Instagram is @befreebydaniellefishel. If you prefer not to post, you can email us at firstname.lastname@example.org.
How do I get a promo code?
Occasionally we give out promo codes. To be the first to know when we do, please sign up for our email list.
Does the shampoo or conditioner weigh down my hair?
No. Our shampoo and conditioner nourish and moisturize your hair without weighing it down.
Is this product for all types of hair?
Yes! We pride ourselves in creating a foundation of products that work on every type of hair. As we grow, we will be adding more specific products for different hair types.
Are your hair products color-safe?
Yes, all our products are color-safe and will not strip your hair color.
What is the shelf life of the products?
Products last at least 2 years but in some cases can last even longer.
How do I find out what ingredients are in each product?
If you go to each product's page, you can find all the info about that product including the ingredient list.
Can Be Free products be used on children?
Be Free is mainly intended for adults, and it is not tear free, but we have no reason to believe it would be harmful to children. However, we wouldn't want you to risk anything with your most precious babes, so we suggest consulting with your pediatrician before use.
Are your products fragrance-free?
Yes! We do not put any synthetic fragrance in our products. But don't you worry, each product still smells yummy because of the natural ingredients we use.
Are your products eco-friendly?
We try to be eco-friendly in everything we do! Our bottles are recyclable, and all of our shipping materials - boxes, tape, and tissue - are recyclable, sustainable, and made from recycled materials wherever possible!
Do your products contain silicone?
We currently use dimethicone copolyol in our Conditioner and it is a water-soluble silicone that won't leave your hair with any build up. For more info about dimethicone copolyol, go here.
Your products are Gluten-Free but contain a Wheat Protein? What is the deal with that?
**UPDATE** - We are now 100% Gluten-Free. The restock of our products will not contain any wheat protein whatsoever! Thank you for your feedback and we are happy that we could change the formulation based on your concerns.**
The FDA, health Canada and the Codex Alimentarius Standard for Foods for Dietary Use for Persons Intolerant to Gluten recognize that the gluten content for foods and products labeled "Gluten-Free" shall not exceed 20ppm. According to beyondceliac.org, "Celiac disease experts deemed less than 20 parts per million (ppm) a safe amount for most people with celiac disease."
Be Free by Danielle Fishel strictly adheres to these guidelines and restrictions. We understand this may not be strict enough for some of you and we totally understand and respect that.
Can I email Danielle directly?
If you send a message to Contact or CustomerService, we will do our best to forward on to Danielle.
Information about International Shipping
For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
**Please note that due to the pandemic, International packages are experiencing delays**
Packages may take up to 14 business days (or more depending on customs) to reach their final destination. **Now up to 28 days**
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Be Free cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
If the due charges are not paid, the merchandise will be returned to our warehouse and you will not be refunded any of the shipping charges.
For more information on customs and duties charges, please contact your local customs office.
Once a shipment has left domestic handling and entered international borders, Be Free is no longer responsible for the tracking of said shipment. All inquiries, from the time of entering international borders, must be taken up by the customer with their local delivery service.